Returns & Refunds

Returns & Refunds Policy

At Wags & Snoots, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free returns and refund policy to ensure your peace of mind.

1. Returns

  • Eligibility: You may return any item within 30 days of receiving your order, provided it is in its original condition, unused, and with all original packaging intact.
  • Return Process: To start a return, please contact us at hello@wagsandsnoots.com with your order number and the item(s) you wish to return. We’ll provide you with the necessary instructions and return address.
  • Return Shipping: The cost of return shipping is your responsibility as the customer unless the item is faulty or damaged upon arrival (see point 4 for what to do if your item is faulty or damaged). We recommend using a tracked service for returns, as we cannot be held liable for lost return shipments.

2. Refunds

  • Processing Time: Once we receive your returned item, we will process your refund within 5-7 business days. You’ll be notified by email once your refund has been issued.
  • Refund Method: Refunds will be issued to the original payment method used during checkout. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

3. Exchanges

If you wish to exchange an item for a different size, please contact us at hello@wagsandsnoots.com. You will then need to organise the return of the original item. Once we have received the original item we will then ship out the new size to you.

4. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 7 days of receiving your order. We will provide a full refund or replacement at no extra cost, and return shipping will be covered by us.

5. Cancellations

If you need to cancel an order, please contact us as soon as possible. We are able to cancel orders only if they have not yet been shipped. Once an order has been dispatched, it will follow the standard return procedure.

6. Contact Us

If you have any questions about returns or refunds, please don't hesitate to get in touch at hello@wagsandsnoots.com

We’re happy to assist you!